Policies and Procedures
Policies and Procedures
Here you will find copies of our policies and procedures designed for
our Centres and Learners to assist with the running of our qualifications.
- - Anti-Slavery
- - Appeals
- - Artificial Intelligence
- - Assessment Guidance for Centres
- - Complaints
- - Conflicts of Interest – Centre Guidance
- - Customer Service Statement
- - Centre Visit Cancellation Policy
- - DCS Policy
- - EQA Strategy – High Volume Centres
- - Equality and Diversity
- - Exemptions, equivalences, credit transfer and RPL
- - Fees and Invoicing
- - GDPR
- - Guidance for Internal Quality Assurance
- - Invalid & Incorrect Certificates
- - Late Registration and Certification
- - Logo Usage
- - Lower Candidate Strategy
- - Making Approved Qualifications Available in Welsh
- - Malpractice and Maladministration
- - Post Recognition Policy
- - Qualification Withdrawal
- - Reasonable Adjustments and Special Considerations
- - Registration and Certifications Policy
- - Retention of Learner Records Policy
- - Sanctions
- - Whistleblowing
Forms
Here you will find the forms which can be located within
the policies listed above
